Get in Touch With Us
If you have a question about our reviews, spotted something that needs correcting, or want to share feedback on any of the casinos we cover, this page explains the best way to reach us and what to expect once you do.
How to Reach Our Team
Email is the most direct way to contact us. Every message is read by a real person, and we aim to respond within two working days. The more context you can include — which casino, which page, what the issue is — the faster we can get back to you with something genuinely useful.
During particularly busy periods our response time may stretch slightly beyond two days. We will always follow up, so there is no need to send the same message twice.
What You Can Contact Us About
We hear from readers for all sorts of reasons. The most common ones include:
- Content questions — Something on our site is unclear, or you want more detail about a casino, a bonus structure or a payment method we have covered.
- Corrections and updates — Casino offers, terms and licence details change regularly. If you spot something that looks out of date or inaccurate, please flag it. We take accuracy seriously and review every report we receive.
- Suggestions for coverage — Want us to look at a casino we have not reviewed yet, or cover a topic in more depth? Reader input shapes what we prioritise next.
- Partnership and commercial enquiries — If you represent a casino operator or an affiliate programme and would like to explore working with us, introduce yourself and outline what you have in mind. We review every approach on its merits; commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulty with gambling, mention it in your message and we will point you to appropriate support services available in Australia, including the Gambling Help Online service at gamblinghelponline.org.au and the national helpline on 1800 858 858.
What Happens After You Write to Us
Your message goes directly to a member of our editorial team — not an automated filter. We read what you have written before responding, which means our reply will actually address what you asked rather than sending a generic acknowledgement.
Where a message involves a factual correction, we investigate before replying. If we confirm an error, we update the relevant page and note the change. We do not quietly edit content and hope nobody notices.
A Note on How We Work
Australian Casinos is an independent comparison site. We research and review offshore casino operators available to Australian players, covering everything from payout speeds and withdrawal conditions to bonuses, pokies libraries and mobile compatibility. Our editorial ratings are based on that research, not on advertising spend or commercial agreements.
We publish information for adults aged 18 and over. If anything on this site has raised a concern — whether about our content standards, a specific claim, or the way we present offers — we want to hear about it. Reader scrutiny makes our work better.
Thank you for visiting. We look forward to hearing from you.